Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide, including:

* Name

* Phone number

* Email address

* Property address

* Mailing address

* Information about your roofing or exterior project

* Photos or documents you choose to submit

* Any other information you provide through contact forms, quote requests, email, or phone conversations

We may also automatically collect certain technical information, including:

* IP address

* Browser type and version

* Device information

* Operating system

* Pages visited on our website

* Time spent on pages

* Referring website

* General geographic location based on IP address

How We Use
Your Information

We use the information we collect to:

* Respond to inquiries and estimate requests

* Schedule inspections and appointments

* Provide roofing and exterior services

* Prepare estimates and contracts

* Communicate project updates

* Process payments when applicable

* Improve our website and customer experience

* Send service reminders or follow-up communications

* Send promotional emails or text messages if you have chosen to receive them

* Comply with legal obligations

Cookies & Analytics

Our website may use cookies and similar technologies to improve functionality and analyze website traffic.

These technologies may help us:

* Understand how visitors use our website

* Improve website performance

* Remember your preferences

* Measure advertising effectiveness

You may disable cookies through your browser settings, although some website features may not function properly.

Third-Party Services

We may use trusted third-party providers to help operate our business, including services for:

* Website hosting
* Online scheduling
* Payment processing
* Customer relationship management (CRM)
* Email marketing
* Analytics
* Advertising

These providers may have access to certain information only as necessary to perform services on our behalf and are expected to protect your information appropriately.

SMS & Email
Communications

If you provide your phone number or email address, you may receive communications related to:

* Appointment confirmations
* Estimate updates
* Project scheduling
* Service reminders
* Customer support
* Promotional offers (only if you have opted in)

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. To stop receiving marketing text messages, follow the opt-out instructions provided in the message.

Information Sharing

Riverfront Roofing & Exteriors does not sell your personal information.

We may share your information only when necessary to:

* Complete requested services

* Work with insurance companies when authorized

* Coordinate with manufacturers, suppliers, or subcontractors involved in your project

* Comply with legal requirements

* Protect our rights, customers, employees, or business

Data Security

We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we work to maintain appropriate security measures, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

* Provide requested services

* Maintain business records

* Comply with legal, accounting, tax, and regulatory requirements

* Resolve disputes and enforce agreements

Your Privacy Rights

Depending on your state of residence, you may have certain privacy rights regarding your personal information, including the right to:

* Request access to your personal information

* Request correction of inaccurate information

* Request deletion of eligible personal information

* Request information about how your data is used

* Opt out of certain marketing communications

To exercise these rights, please contact us using the information below.

External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of websites we do not own or control. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Riverfront Roofing & Exteriors

Email: Chris@RiverFrontExterior.com

Phone: 513-549-0444

Service Area: Greater Cincinnati & Northern Kentucky